Career Progression for a Field Service Technician in the Data Center Space
Field Service Technicians are vital component to the sustenance of Data Center Facilities. As rewarding as a career in field service can be, it can also open a lot of doors to other career opportunities in the data center space.
As the Leading Recruiting and Staffing firm in the Data Center space for over 10 years, Pkaza has developed a keen understanding of the critical facilities field service sector. This domain comprises those field service technicians, or as we like to refer to them, “road warriors”, who service the critical power and cooling infrastructure so vital to the 24×7 uptime of data centers. These positions call for specialized, detail-driven individuals. These technicians like to work independently, don’t mind the windshield time of traveling between customer accounts, and perhaps most importantly, take pride in being a subject matter expert on the equipment they have spent hours learning to service. Ultimately, this experience lends itself to a realm of career-growth opportunities.
3 Paths of a Field Tech
Field Service Manager: Field Service Managers serve a supervisory role to the team of technicians performing installation and maintenance of the various data center equipment. As a manager, you will serve as an authority for your team and be responsible for scheduling site visits, hiring and training staff, serving as the point of contact for your client, as well as creating and modifying installation and maintenance operational procedures. Given your background and experience, managers also support the sales team by serving as the technical subject matter expert. Ultimately, a managerial position will provide you with various benefits, including a compensation package that reflects your increased responsibilities.
Commissioning Agent: Data Center Commissioning is a discipline that involves testing equipment, writing scripts, and ensuring proper functionality of the equipment prior to the data center going live. Currently, there is a high demand for commissioning agents which is propelled by a boom in data center construction. These positions require sound technical writing as well as the ability to provide intense attention to detail. Becoming a commissioning agent will also give you the freedom to travel (for those with road warrior left in their blood), albeit on a more scheduled basis.
Data Center Facilities Operations: Critical Facility Technicians utilize many of the same skills learned in the field, only with a centralized focused on the entire data center system. Your many years in the data center environment coupled with your expertise in the area of either power or cooling equipment will make you an excellent candidate for this type of role. Furthermore, a background in following SOPs and MOPs will be a huge asset as you learn the process of monitoring and servicing the many components of critical equipment. Less travel time will allow for more personal time for family, friends, and other interests. Facility Technician roles also offer the opportunity to cross-train on unfamiliar systems. UPS and Power Technicians are able to get up to speed on all the cooling systems from a hands-on perspective, and vice versa for HVAC Technicians.
Overall, if you feel like you are at a point in your field service career where you are interested in exploring other options, get in touch with a Pkaza recruiter and see if we can offer guidance to better evaluate your skill set and ultimately qualify you for these roles.
On behalf of Pkaza, we wish everyone a Happy Memorial Day Weekend, especially for those who have served and for their families – THANK YOU!